Qumran Switch Core temperature high in PA 3220

[Param_Upadhyay]

Hi Everyone,

We see Qumran Switch Core temperature is running high, Alarm=true and Amber Led is ON, As a result the fans are running high in speed in a #PA3220

----Thermal----
Slot Description Alarm Degrees C Min C Max C
S1 Temperature: Qumran Switch Core True 77.00 -5

 All other alarms are False.

We checked the environment. Checked physically for anything else that could obstruct the airflow - but there is nothing such.

The device when touched itself feels cold, but fans were heard running.

Any suggestions would be helpful.

Thanks

Param Upadhyay

[Claw4609]

Hello,

If you run "show system environmentals" in the CLI does it show all fans are active with no alarms? It sounds like you possibly have a fan failure. 

If you run through these two documents does it indicate what the root cause is?

CLI Commands to View Hardware Status - Knowledge Base - Palo Alto Networks

How to Detect a Bad Fan or Fan Tray Failure - Knowledge Base - Palo Alto Networks