Refund request for VM-Series Next-Generation Firewall Bundle 2

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Refund request for VM-Series Next-Generation Firewall Bundle 2

L0 Member

I have used VM-Series Next-Generation Firewall Bundle 2 (sold by Palo Alto Networks Inc.) in AWS for learning purposes. But it charged me $1,887.32 that I can't afford. In the beginning, When I use these services, the web tells me these are free services for 1 year .and not tell me the VM-Series Next-Generation Firewall Bundle 2 has 15 days-trial. So, I use these services by I don't know need to pay. Could I reduce some payment?
I contacted with AWS and the support servicer tell me refunds must be sought from the seller directly. 

Please find the details - 
1. AWS Account number: 719405691936
2. The billing period(s) for requested refund(s):$1,887.32 for 2020/06 , $177.50 for 2020/07
3. The name of their product as it appears on your bill: VM-Series Next-Generation Firewall Bundle 2


Sorry, my English is so bad, maybe the description is not clear.


Best regards,




Cyber Elite
Cyber Elite


This forum isn't going to be able to help you with that sort of request. Do you already have a working relationship with PAN? If not, your best bet is probably reaching out to sales and seeing if they know how to properly direct your request.


Thanks for your reply. I deal with my problem with

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