Register Used PA-820

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Register Used PA-820

L0 Member

I need help. I bought a used PA-820 off eBay. Works great!


When I try to set up account on support.paloaltonetworks.com, I enter the serial number and SO.

 

However, each time, the registration fails. I get an error message telling me to try again later. I tried on different computers and browsers on different days. Always the same result. The registration always fails. So I cannot set up support account. When I call Palo Alto customer service, I get a recording that says I need to register for a support account online and submit a ticket. 

So I am stuck and don’t know what to do. Can someone please help?

 

Thanks,

Mike

2 REPLIES 2

Community Team Member

Hi @TheMike ,

 

Congrats on your new purchase! In order to get ownership and register it as your own, the previous owner will need to transfer ownership to you. Here is the Secondary Markey Policy

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Thank you JayGolf! 

The seller isn’t returning my calls.

 

What do I do if I they don’t release it?

  • 961 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!