Renewing the Support and threat License on PA

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Highlighted
Cyber Elite

Renewing the Support and threat License on PA

We have support and other license like threat,WF etc cgoing to expire in 20 Nov 2019

We got authorization code from the vendor with new date 20Noc 2020.

 

Will Firewall will automatically renew the license  and how?

 

When I click on GUI retrieve license from license server nothing happens it still shows date of 2019

 

 

MP
Highlighted
Community Team Member

Re: Renewing the Support and threat License on PA

Hi @MP18 ,

 

Instead of retrieving the license keys, have you tried to activate the license using your auth-code through the GUI ?

 

2019-09-30_11-31-33.png

 

Cheers !

-Kiwi.

 
Highlighted
Cyber Elite

Re: Renewing the Support and threat License on PA

I tried that but it gives error it is already in use.

This is happening with all firewalls.

MP
Highlighted
Cyber Elite

Re: Renewing the Support and threat License on PA

Hello,

Check the portal under Assests and see what the licenses there say. If they are up to date,the PANs will grab them automatically as long as they have access.

 

Regards,

Highlighted
Cyber Elite

Re: Renewing the Support and threat License on PA

Seems at portal they were showing same auth code.

 

But seems PA does renew them automatically but how curious to know?

MP
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