Reset MFA- Cortex XDR

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reset MFA- Cortex XDR

L0 Member

Hi all,
Want to reset MFA for user who is Managing Cortex XDR admin console. Since am the Super user & Account admin but still unable to find the option to reset MFA. Please help us with the options and steps.


Hi @Barakath ,

Cortex XDR has some really strange authentication and authorization setup...The authentication is done by Customer Support Portal, but as it is mentioned here - Two Factor Authentication for Customer Support Portal - Knowledge Base - Palo Alto Networks MFA is no longer managed under CSP.


The only way user can change his MFA is to login to

Unfortunately in order to login here user needs to have his password and his MFA, so you have "the egg and the chicken" situation. I don't believe you can reset MFA for another user.


User needs to contact support - and ask them to reset his MFA. They will disable his Okta/Google Auth and enable email MFA. This way user will be able to login to above link and set new Google Auth or Okta

L0 Member

Hi @aleksandar.astardzhiev It's ridiculous. Currently user don't have the device in which MFA is enrolled that is the reason looking for MFA reset. Super user should reset MFA for user. 

  • 2 replies
  • 101 Subscriptions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!