Software Upgrade issue 8 > 9

[jmarchant]

I'm currently running 8.0.6 and trying to upgrade to 9.1.3.

I'm trying to install per the recommended stepped upgrade, but having zero luck.

When I use the WEB GUI to upload 8.0.13 or 8.0.20 it says "PanOS_800-8.0.13 saved" or "PanOS_800-8.0.20 saved" but it never shows up in the software tab on the GUI. I try to install the software through CLI it says "Server error : version PanOS_800-8.0.13 not downloaded/uploaded" I go back and try to upload the OS again and it says "PanOS_800-8.1013 already exists" try and upgrade through CLI same error message "Server error : version PanOS_800-8.0.13 not downloaded/uploaded"

Thanks in advance.

[SutareMayur]

@jmarchant,

Whats the firewall model? If you have reachability to palo alto server from the firewall, what's the output of below commands?

request system software check

request system software info

Mayur

[jmarchant]

Mayur,

Thanks for the reply. I am working with the 850. These are in an air gaped lab, so no chance of reaching the web. I also have the latest install dynamic updates.

[jmarchant · Accepted solution]

the work around for this bug is to use the CLI :resquest system software install  version 8.0.X (do not use the full name PanOS_800-8.0.X)