Software Upgrade issue 8 > 9

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L2 Linker

Software Upgrade issue 8 > 9

I'm currently running 8.0.6 and trying to upgrade to 9.1.3.

 

I'm trying to install per the recommended stepped upgrade, but having zero luck.

 

When I use the WEB GUI to upload 8.0.13 or 8.0.20 it says "PanOS_800-8.0.13 saved" or "PanOS_800-8.0.20 saved" but it never shows up in the software tab on the GUI. I try to install the software through CLI it says "Server error : version PanOS_800-8.0.13 not downloaded/uploaded" I go back and try to upload the OS again and it says "PanOS_800-8.1013 already exists" try and upgrade through CLI same error message "Server error : version PanOS_800-8.0.13 not downloaded/uploaded"

 

Thanks in advance.


Accepted Solutions
Highlighted
L2 Linker

the work around for this bug is to use the CLI :resquest system software install  version 8.0.X (do not use the full name PanOS_800-8.0.X)

View solution in original post


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L6 Presenter

@jmarchant,

 

Whats the firewall model? If you have reachability to palo alto server from the firewall, what's the output of below commands?

 

request system software check

request system software info

 

Mayur



Mayur
Highlighted
L2 Linker

Mayur,

 

Thanks for the reply. I am working with the 850. These are in an air gaped lab, so no chance of reaching the web. I also have the latest install dynamic updates.

Highlighted
L2 Linker

the work around for this bug is to use the CLI :resquest system software install  version 8.0.X (do not use the full name PanOS_800-8.0.X)

View solution in original post

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