Starting with Palo Alto Networks - What I wish I had known...

[carnould]

Beginnings are not always perfect.  Whether you started your Palo Alto Networks journey years ago or just recently, tell us what you learned early on that you wish you had known before. 

If there was one thing, or maybe more, Live Community users would love to hear about it.  Share your stories, your tips to help other users along the way.

Read a tip you like, make sure to like it or let them know by commenting!  

The most popular and helpful stories will get you a cool new Live Community t-shirt!

Looking forward to reading all the great stories!

@carnould

[Wald]

I wish I had known how hard it is to import a firewall into Panorama. You buy your first firewall or two as you are not sure if the product is going to perform as promised. Then when it does perform as promised and you start to buy more you think "I should get Panorama and manage all of these in one location." So you buy Panorama and start working on importing them and boy what a task! I would LOVE it if the Panorama admins would create an import wizard. That would simply be amazing!

[carnould]

Hi @gefuchs, is the case you mention in your comment current?  I could not find anything in the system but want to ensure if it is, we get to the bottom of it.

Christine

[gefuchs]

Case 00662008

My opinion is that they are also adept at working the ticketing system.  The SLA is that they will "respond" in 4 hours, so they put a comment in that meets that requirement. Followed by making other comments  after my stated hours, such as "when can we call you?"  , also resetting the reponse clock.

 Update:  Two more days in the life of case 662008. Nothing other than yet another "Will call tomorrow" update on Thursday, thus resetting the response clock.  Brings to mind parts of songs.  "The sound of silence", or to paraphrase Anne "I'll call you tomorrow".  Thinking of starting a new thread titled "Tell us about your favorite support case".

Update 5/16 Two more days  in the life of case 662008 with no response.

[TranceforLife]

What is the issue you having?  Can the community help you do you think?

[jdelio]

@Wald, Do you know about the Migration Tool? 

https://live.paloaltonetworks.com/t5/Migration-Tool/ct-p/migration_tool

The Migration tool can be used to move configurations between Firewalls, from Firewall to Panorama and from other vendors to Palo Alto.  There are dicsussions, articles and blogs about the Migration tool. 

I hope this helps!