Beginnings are not always perfect. Whether you started your Palo Alto Networks journey years ago or just recently, tell us what you learned early on that you wish you had known before.
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I wish I had known how hard it is to import a firewall into Panorama. You buy your first firewall or two as you are not sure if the product is going to perform as promised. Then when it does perform as promised and you start to buy more you think "I should get Panorama and manage all of these in one location." So you buy Panorama and start working on importing them and boy what a task! I would LOVE it if the Panorama admins would create an import wizard. That would simply be amazing!
My opinion is that they are also adept at working the ticketing system. The SLA is that they will "respond" in 4 hours, so they put a comment in that meets that requirement. Followed by making other comments after my stated hours, such as "when can we call you?" , also resetting the reponse clock.
Update: Two more days in the life of case 662008. Nothing other than yet another "Will call tomorrow" update on Thursday, thus resetting the response clock. Brings to mind parts of songs. "The sound of silence", or to paraphrase Anne "I'll call you tomorrow". Thinking of starting a new thread titled "Tell us about your favorite support case".
Update 5/16 Two more days in the life of case 662008 with no response.
@Wald, Do you know about the Migration Tool?
The Migration tool can be used to move configurations between Firewalls, from Firewall to Panorama and from other vendors to Palo Alto. There are dicsussions, articles and blogs about the Migration tool.
I hope this helps!
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