03-24-2017 01:33 PM - edited 03-24-2017 01:57 PM
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05-11-2017 07:05 AM
I wish I had known how hard it is to import a firewall into Panorama. You buy your first firewall or two as you are not sure if the product is going to perform as promised. Then when it does perform as promised and you start to buy more you think "I should get Panorama and manage all of these in one location." So you buy Panorama and start working on importing them and boy what a task! I would LOVE it if the Panorama admins would create an import wizard. That would simply be amazing!
05-11-2017 10:33 AM
Hi @gefuchs, is the case you mention in your comment current? I could not find anything in the system but want to ensure if it is, we get to the bottom of it.
Christine
05-11-2017 10:40 AM - edited 05-16-2017 11:46 AM
Case 00662008
My opinion is that they are also adept at working the ticketing system. The SLA is that they will "respond" in 4 hours, so they put a comment in that meets that requirement. Followed by making other comments after my stated hours, such as "when can we call you?" , also resetting the reponse clock.
Update: Two more days in the life of case 662008. Nothing other than yet another "Will call tomorrow" update on Thursday, thus resetting the response clock. Brings to mind parts of songs. "The sound of silence", or to paraphrase Anne "I'll call you tomorrow". Thinking of starting a new thread titled "Tell us about your favorite support case".
Update 5/16 Two more days in the life of case 662008 with no response.
05-11-2017 10:42 AM
What is the issue you having? Can the community help you do you think?
05-11-2017 10:49 AM
@Wald, Do you know about the Migration Tool?
https://live.paloaltonetworks.com/t5/Migration-Tool/ct-p/migration_tool
The Migration tool can be used to move configurations between Firewalls, from Firewall to Panorama and from other vendors to Palo Alto. There are dicsussions, articles and blogs about the Migration tool.
I hope this helps!
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