SYSTEM ALERT : high : SSL connect error

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Reply
Highlighted
Not applicable

SYSTEM ALERT : high : SSL connect error

Have any body got such error message as below:

domain: 1
receive_time: 2012/02/13  19:10:00
serial: 0002C123456
seqno: 0
actionflags: 0x0
type:  SYSTEM
subtype: general
config_ver: 0
time_generated: 2012/02/13  19:10:00
vsys:
eventid: general
object:
fmt: 0
id: 0
module:  general
severity: high
opaque: SSL connect error(10.2.1.1): 5, source:  10.3.1.250

We got a lot of such event and the mail box is going to full due to this alert mail.


Highlighted
L6 Presenter

Did you check so the SSL is correct at your 10.2.1.1 server? Perhaps it expired or something else that makes the SSL to fail when connecting?

Highlighted
Not applicable

This is one Window AD domain server (10.2.1.1) and PAN Agent has been installed.

The SSL certificate should not have any error.

The key issue is that the system administrator receives a lot of the alert message.

This is not reasonable if this cause is certificate expired.

Highlighted
L5 Sessionator

Hi Bobby, could you please confirm what version of PAN-OS you are running on the device in question as well as the version of your PAN Agent?  These errors may be related to a version mis-match between your firewall and the pan/userid agent.

Highlighted
Not applicable

Pan-Agent is version 3.1.2 and Pan-OS is version 4.0.9

Highlighted
L3 Networker

I would suggest you open a case online and provide a tech support file for further debugging.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!