System logs view option missing

[Sly_Cooper]

Hi,

We have recently upgraded all our PA firewalls from 4.1.7 to 4.1.9. I no more see the system logs option. It used to be available earlier. I see the recent system logs on the Dashboard. How do I see system logs?

[sraghunandan · Accepted solution]

Hello,

The system logs can be seen under monitor--logs--system or using the cli command >show log system.In a multi-vsys box make sure that under the monitor tab virtual system is selected to all .If it is not visible make sure that the account with which you have logged in has the necessary permissions to view the logs.

Thank you.

Subijith Raghunandan.

[Sly_Cooper]

Hi Subijith,

Monitor -> Logs -> System was available in 4.1.7 however I don't see it in 4.1.9. I am logging in with admin credentials so there is no issue with the permissions. I can view the logs via cli. Not sure if something changed in version 4.1.9. The system log menu is available on Panorama but not on individual device.

[sdurga]

Hi,

I have checked my device running 4.1.9 and I am able to see the system logs option as shown below

\

So I believe its is not Software related and could be specific to your device. Try restarting mgmt srvr with command "debug software restart management-server" and see if it fixes. I would advice to open a case with support if the issue still persists.

Traffic/Threat/URL/System Logs Are Not Visible via WebUI

Tx,

Sandeep T

[sraghunandan]

Hello,

Please open a case with support so that we can assist you.

Thank you.

Subijith Raghunandan.

[Sly_Cooper]

I checked few more devices and I could see system logs. This specific issue is only for HA pair at one of the sites. I will open up a case with support. Thanks.

[Bart_Jocque · Accepted solution]

I'll bet you are viewing logs of a certain vsys

Systemlogs are not visible when you are viewing log of a vsys.

( I had the ame issue before, been there 😉

Be sure to to set vsys to "all" on the top of the monitor page.

Kr,

Bart.

[Sly_Cooper]

PERFECT!!!. Thanks . I can see logs after setting the vsys to "All". I had configured a vsys on this HA pair few days back.

[sraghunandan]

Hello,

I had suggested to check the same in my first response.Anyways glad that it's visible now.

Thank you.

Subijith Raghunandan.

[Sly_Cooper]

Hi Subjith,

My apologies. I missed that. I focused more on the CLI command and login rights from your post. Now that I am reading your suggestions again, I could make it out. Thank you.

[pratikxalient]

It was helpful. I wondered why "system log" just disappeared..lol