Palo Alto Customer Support is a joke

Been on hold for serveral hours, only to to be told there are no support engineers available ATM!!!

Machine Learning engine for Phishing stopped, please update your content

Hello.

From yesterday(26.05.2021) in two independent environments on the firewall I can see messages: "Machine Learning engine for Phishing stopped, please update your content".

Does anyone have a similar problem and know how to fix it?

Regards!

RMA

Hi I can see that mi shipping information in my case 02366569 for the RMA, the web didn´t save well the shipping information, I wrote a post on the case, with the address correct, Do you know if it is enough or I must do something more?, please. Than

GlobalProtect client behind a proxy, configuration help

I am trying to establish an ssl vpn connection using the globalprotect client, but the client is behind a proxy using a configuration script.  I have tried calling paloalto support but they said their client is not proxy aware.  Does anyone know of s

SYSTEM ALERT : high : Machine Learning engine for PE stopped, please update your content

Dear all,

since a couple of hours I'm getting the following alerts every 5 minutes:

SYSTEM ALERT : high : Machine Learning engine for PE stopped, please update your content

I checked via CLI and I have the latest content installed.

Just in case tri

SNAT to a FQDN

Hi All,

I am trying to create a NAT policy that would NAT traffic from my internal Zone to and update server.

the problem is i have FQDN of destination server which resolves to multiple different IPs.

I need to find a way to complete this NAT polic

rcv_fifo_overrun on all ethernet interfaces

Hi All,

I want to ask if you encountered the same issue after updating the firewall software to 10.1.6-h6, we started seeing these errors. 

Does anyone know which version could fix it?

account type evolution show on palo alto support site

on  https://support.paloaltonetworks.com/ site showing my account type eval. Can not register Davies on support portal.

HA Pair manual syncronization

Good morning, I'm trying to understand the behavior with this command  request high-availability sync-to-remote running-config .  I have a HA active/passive pair that I had some config sync issues after an OS upgrade.  

If I want to push the active ru

Unable to save search filters in Panorama when authenticated with Palo Alto Networks - Admin UI SSO.

We set up Palo Alto Networks - Admin UI in Azure to use SSO for admin access. 

Works fine except the option to save search filters is greyed out.

Palo Alto Dual ISP, ECMP enables the external interfaces and enables IPSEC VPN tunnels

Palo Alto Dual ISP, ECMP enables the external interfaces and enables IPSEC VPN tunnels.

Good afternoon, as always, thanks for the collaboration and support.

A few doubts, We currently have an PA configured with ECMP, for outbound to the Internet,

Cannot block theoxymoron.xyz

Hello, I have been trying to block the site theoxymoron.xyz but can not get it to block.  I have tried URL filtering with many different versions of the URL as well as blocking the IP addresses for the site, neither of which worked for me.  We do not

Stuck in a customer support loop

I'm trying to setup my PA-220 to use the AIOps and need to login into the Palo Alto customer support portal.  I have not logged in for a long time, but when I use the account associated with my device, it tells me "Unable to sign in".  Trying forgot