TCP Retransmission & RST

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TCP Retransmission & RST

L0 Member

We have a digital application on Android and IOS  but when user is trying to access from IOS platform and access the application. During application browsing  user is unable to access certain paths of application. And at that time we check on our Palo Alto we get continuous retransmissions on packet captures. And it is happening when accessing application from specific mobile carrier.

 

muhammaduzair_0-1704136560202.png

 

1 REPLY 1

Community Team Member

Hi @muhammaduzair ,

 

Are you seeing drops on the PA ? Not just in the traffic log but check global counters as well:

How to Troubleshoot Using Counters via the CLI

 

Flow basic debugging can help you track the packet flow in more detail and can provide insight on the problem you're experiencing but requires caution as it can impose a heavy load on the CPU:

https://live.paloaltonetworks.com/t5/general-articles/tips-amp-tricks-flow-basic-debugging/ta-p/5459...

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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