TELAM SERVICES IS STOPPED - CORTEX XDR

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TELAM SERVICES IS STOPPED - CORTEX XDR

L1 Bithead

Hi everyone,

I am looking for in-depth technical details regarding the telam service within the Cortex XDR agent architecture.

I've observed that this service handles the local machine learning analysis for executables, but I often see it in a "Stopped" state during runtime queries. Could anyone clarify:

  • Role & Impact: What exactly happens at the kernel/user level when telam is active versus stopped?

  • Resource Usage: How does it manage resources during the analysis of unknown files?

  • Troubleshooting: If the service is stopped unexpectedly, what are the standard logs or indicators we should look for (besides cytool)?

I am trying to build a better troubleshooting guide for my team, so any "under the hood" details would be very helpful.

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