TS agent SSL error

[MMerlier]

Hello, 

I've been trying to add a new TS agent on my firewalls. As there is no redistribution for user-{ip+port} mapping, I want to map the TS agent to 2 FWs. Backend FW is connected correctly, Frontend FW is in error.

I can capture the following between FW and TS agent :

- FW to TS : SYN

- TS to FW : SYN/ACK 

- FW to TS : ACK

- FW to TS : RST

I've got the following error:

show user ts-agent state

not-conn:idle(Error: Failed to Connect to 1.1.1.1(source: 2.2.2.2), SSL error: error:00000000:lib(0):func(0):reason(0)(5) )

Also on TS agent side I've got the following error:

05/04/22 12:33:57[Info 1571]: Client thread 2 with IP 2.2.2.2 is started.
05/04/22 12:33:57[Error 1946]: SSL 2 accept error: 5-10054!
05/04/22 12:33:57[Info 1659]: Connection 2.2.2.2/39560 closed.

The thing is that there is no certificate configured for any user ID agent.

I tried to restart user-id process on the FW with no success.

Does someone have an idea ?

[PavelK]

Thank you for the post @MMerlier

is there any URL Filtering / SSL inspection between Firewall and TS Agent? There might be an issue similar what is described in this KB: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClKSCA0

Kind Regards

Pavel

[MMerlier]

Hi Pavel,

We are not using a SSL decryption at all, and we use URL filtering but a very specific rules that are not about traffic from FW to terminal server.

Also we are using default service routing (so using management interface)

[MikeGeo]

Did you ever get to the root cause of this? I am having the same issue which just started today and no recent changes. Getting the same error with firewalls sending their user id data to panorama. 

[rcandeloza]

Did you manage to find a solution on this issue?