12-14-2023 12:03 AM
Dear Team,
I am unable to reach one of the Healthcare websites from my system.
Perform troubleshooting:-
1 - Bypass the firewall and check directly from ISP then the website working fine.
2 - Security policy rule allows any- any without security profile.
3 - Resolve website name through my internal DNS server( DNS is resolving my query).
4 - Custom URL created and the same allowed in security policy but not working.
5 - Created a PBF policy but no luck.
6 - I have disabled the endpoint protection.
7. created one policy allowed all destination ips for only my pc then tried same.
Please help me to resolve this
12-19-2023 03:12 PM - edited 12-19-2023 03:14 PM
Hi @sujithGovindaraj ,
I have a few questions. What do you see when you are unable to reach the healthcare website? What does the traffic look like in the monitor tab? Can you take a screenshot and share a snippet of your detailed log view? Also, are your access issues limited to the healthcare website? or are you experiencing wider issues?
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