General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

Resolved! ctd-agent-connection error

Dear Team,

 

The following error is occurring in the firewall

 

type : ctd-agent

severity : high

event : ctd-agent-connection

description : Failed to establish GRPC connection to service : failed to start grpc connection with address -----

 

I would

...

Hip profile cannot check process

Hello all,

Hope you are doing well!

Currently, we are checking the process through Hip profile setting.


However, some PCs are facing an issue where the Process Check information list is not displayed.

I checked the HIP Object settings and found that th

...

Failed to update threatss&apps

I have a Paloalto cluster and in the active FW I get the following error when trying to download and install the dynamic updates.

Anybody can helps me?

Regards

 

Alpalo_0-1669278366702.png
Alpalo by L4 Transporter
  • 1205 Views
  • 1 replies
  • 0 Likes

Mobile device traffic - source users

Mobile users connect to wifi through to active directory authentication but in log-trafic- source users name not showing.

(For laptop/desktop source users showing perfectly- this authentication also through AD)

 

 

 

PDF Report outlook missing attachment

Hi, my firewall is set to send PDF reports daily, attachments are usually not visible when receiving emails using Outlook.

 

I tested sending reports to Gmail, but I can't see attachments when I use Outlook to receive emails. But you can see in the w

...

PNG File Chunk Length Abnormal

A strange trend we're seeing the application ms-update return a threat of:  

PNG File Chunk Length Abnormal

 

It's been occurring since June and the png files related to the threat are named:

sw_saber_rey.png

sw_saber_luke.png

sw_saber_vader.png

 

An

...

jr_dot by L0 Member
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  • 1 replies
  • 0 Likes

Is A2 (Auto Assistant) dead?

Hi,

 

Today, I could not access A2 (Auto Assistant).

When I access https://autoassistant.paloaltonetworks.com/#/dashboard/my-view-case,

returned 504 Gateway Time-out.

Why?

 

A2 is very helpful for my customer support business.

 

Thank you.

Mt_103 by L2 Linker
  • 5585 Views
  • 13 replies
  • 1 Likes

Are there performance issues due to object groups?

Hello all,

As shown in the attached photo below, the limit on the number of members in the address group of PA-3220 is 2500.

1. We are going to apply about 2000 Object Members per address Group to the PA-3220, is there any performance issue? If there w

...

Screen Shot 2022-11-23 at 9.20.43 AM.png

Questions about session limits on PAN

On firewall datasheets we have two max session  values :

Max sessions (IPv4 or IPv6) = A
Max concurrent decryption sessions = B

 

Question in here : are these two separate buckets ? lets imagine decryption sessions reach out to Value B , does it mean t

...

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