Uninstall traps without password

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Uninstall traps without password

L1 Bithead

I need to uninstall traps but I forget the trap uninstall password(that is not default password)
what can I do now?


L2 Linker

Dear Plawny,


For the Traps 4.2.x, you can try the following step(s)

1. Login to ESM Console

2. Click Settings (from Top Menu) -> Agent (from Left Menu) -> Settings (from Left Menu)

3. Select the Existing Policy Setting for Agent, -> Edit

4. On the Agent Settings -> Agent Security

5. you can see the change Uninstall Password, and enable th

6. After you apply the setting, the client need check in again to update the policy/setting.


Thanks, JC

how can I check my version. my application name is "Traps". is my version numbwr?


What is the default uninstall password of Traps agent?


Default Password: Password1



Cortex XDR - Agent Settings Profile


> Reference STEP 7 Set an Uninstall Password

Define and confirm a password the user must enter to uninstall the Cortex XDR agent. The uninstall password is encrypted using encryption algorithm (PBKDF2) when transferred between Cortex XDR and Cortex XDR agents. Additionally, the uninstall password is used to protect tampering attempts when using Cytool commands.

The default uninstall password is Password1
A new password must satisfy the following requirements:
  • Contain eight or more characters.
  • Contain English letters, numbers, or any of the following symbols: !()-._`~@#"'.


The problem is I forget the password ;(

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!