01-12-2021 09:04 PM
I need to uninstall traps but I forget the trap uninstall password(that is not default password)
what can I do now?
01-12-2021 09:20 PM
For the Traps 4.2.x, you can try the following step(s)
1. Login to ESM Console
2. Click Settings (from Top Menu) -> Agent (from Left Menu) -> Settings (from Left Menu)
3. Select the Existing Policy Setting for Agent, -> Edit
4. On the Agent Settings -> Agent Security
5. you can see the change Uninstall Password, and enable th
6. After you apply the setting, the client need check in again to update the policy/setting.
01-13-2021 12:30 AM
how can I check my version. my application name is "Traps 188.8.131.5204". is 184.108.40.20604 my version numbwr?
01-13-2021 12:45 AM
What is the default uninstall password of Traps agent?
Default Password: Password1
Cortex XDR - Agent Settings Profile
> Reference STEP 7 Set an Uninstall Password
Define and confirm a password the user must enter to uninstall the Cortex XDR agent. The uninstall password is encrypted using encryption algorithm (PBKDF2) when transferred between Cortex XDR and Cortex XDR agents. Additionally, the uninstall password is used to protect tampering attempts when using Cytool commands.
01-13-2021 06:43 AM - edited 01-13-2021 06:45 AM
The problem is I forget the password ;(
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