URL category change request rejected

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

URL category change request rejected

L0 Member

Hello Community!
We need to change a URL that is tagged under Computer and Internet while it is dedicated to Health ad Medicine and should be tagged accordingly. Our vendor can't access our site as their firewall is blocking anything that is not under Health and Medicine.


I have followed the process to make a Category change request (as per existing KB), but request was rejected / by a no-reply email.
I have resubmitted the request as per email suggestion in providing more details, but the request was again rejected.

The email suggests to contact Palo Alto support if follow up is required, but there is no email provided and calling in requests to have a device ID, which we don't.

Anyone know how do I go from here to further explain the request?



Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended.
3 REPLIES 3

Community Team Member

Hi @JoseeM ,

 

Your vendor  can create a custom URL category to allow access to your website.  As far as contacting support, your vendor will need to contact Support through their account and provide the device ID that is being affected. Do you know if your vendor has an active support license?

 

 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Cyber Elite
Cyber Elite

Hello,

What is the URL of the website?

Regards,

Yes, URL is a website

  • 2049 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!