User ID agent is getting Stopped Automatically

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L3 Networker

User ID agent is getting Stopped Automatically

Hello ..

We have PAN user ID agent version 4.1.8 -2 installed in our server .

The service is getting stopped automatically . When try to stop the process from services.msc in Windows server it gives the error that service is still running .

Need to stop the service manually via "Stop the process Tree " and again start the service.

Issue is occurring everyday . Please advise.

Thanks

Amber

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L3 Networker

Did you a try a newer version of User-ID Agent?

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L7 Applicator

Are there any entries in the windows server event log for these time periods?

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
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L3 Networker

We are planning to do that, but for the time being we are still facing the issue .

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L3 Networker

We have created the new key to store the event log .

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L6 Presenter

I had the same problem last year.We installed the agent on a new virtual PC not to waste time

with that new installation to another system , it worked.There was something wrong with the OS but we could not find.

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L4 Transporter

Hi Amber

Maybe my question is a bit silly... Are You sure that password for user that is use for id agent doesn't expired?

Regards

SLawek

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L3 Networker

Hello  Slv,

Yes Its not expired.

Thanks all for your advise .

We have resolved the issue . The problem with the windows server where we have installed the Agent .

Due to some memory cache issue on the VM service got stop and not able to restart the service again.

It seems everything is working fine. Update you the real casue into the server

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L5 Sessionator

Hi,

Have you done the install through a remote session ?

Had same issue couple of month ago in this case. a connected directly to the server or be sure to be connected in /cosole mode.

Hope help.

V.

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L3 Networker

Hello ,

After the discussion with server support team , found that the issue is with Server DMI controller  and because of that issue , User ID agent got stop and not able t restart again itself.

Issue has been resolved and thanks all for your support.

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