I'm facing an issue with user-id agentless.
i did the following configurations
When i verify the user mapping with this command : show user ip-user-mapping all, only the Ip address is displayed but the user and From tab are empty.
Can anybody tell why the mapping isn't working ? How to resolve this issue ? help
Hi there, it's been a while, did you get this resolved?
If so, what was your solution?
If not, can you test your server profile by running the commands in the below resource (step 2)?
You should get a successful authentication if the authentication and server profiles are working.
Also, under device > user identification > user mapping, what do you see under the "status" column for "server monitoring"? It should show a green "Connected".
Lastly, in your authentication profile, what do you see in the "Advanced" tab > Allow list?
As @Gustavo_Aristi has provided you some great info, I will add that WMI protocol is used for IP address to user mapping not LDAP, so if you are not using the Palo Alto agent see below:
Sometimes the agent is better as to not cause CPU load and in some cases the server team may not allow non Microsoft devices to connect to the AD server:
Also when you get this done you could be interested in redistributing this info to other firewalls:
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