User mapping problem

[Radmin_85]

There is some problem with automatic user mapping promlem.In the mornings in some users there are problems with user mappings.We have to open the browser and  make authorization through captive portal

Also internet dissapearing.As you see from attachment the user mapping is not working correctly.two different comps

[RichColeman]

Whats the PAN-OS version? are you using a UID agent running on a windows server? for the users are they logging into a shared server or is it a normal desktop?

[reaper]

It looks like there may be an automated script that's run as 'administrator' that is being picked up by the User-ID. you can add the administrator to the ignore user list.

if your deployment uses an agent, add a ignore_user_list.txt file to the install directory and add the administrator in there (one user per line), the agentless deployment has a tab where you can add the users

[Radmin_85]

İt is not UID  agent running on a windows server.UID is running in NGFW.I dont know the exact version of PAN OS.is it necessery? i can look at and say.it is normal desktop

[reaper]

this should help solve the administrator issue:

[Radmin_85]

Ok thanks i will try do this issue.may it be because of PAN 0S version?

[reaper]

If you're using an old version of PAN-OS I would recommend upgrading to a more recent version to be sure, but I'm fairly sure this issue can be resolved by finetuning the configuration

[Radmin_85]

it seems problem related to WMI probing