12-20-2019 12:55 AM
Hi community, i have a problem with licensing firewall which is on VmWare. When i tried to "deactivate vm" under licensing tab(on firewall), firewall has no longer license but on the website support.paloaltonetworks.com there is still active authcode. And can not add manually a new authcode on firewall. What causes this problem? Can you help me to solve this problem?
12-20-2019 07:21 AM
If you run 'show system info' on the CLI what does it say for vm-license? If the license was successfully removed it should say 'none'
12-20-2019 07:28 AM
"vm-license : none"
On the support page old authcode still seems activated. And i can not activate a new authcode on the firewall. I think device has no longer license but update.paloaltonetworks.com still has the license for this firewall. I can't figure it out.
12-20-2019 07:37 AM
In situations like that I've found the best solution is to open a TAC case and let them manually remove it on the backend. This seems to be a pretty common problem and they don't have a great self service option for this as far as I'm aware.
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