08-21-2021 03:32 PM
Fresh install of a VM-Series, 9.0.11. I didn't manually allocate RAM, so it was running with 5.6G when I activated - get the message, increase RAM then activate again. Shutdown, increase RAM to 10GB. Boot - firewall is now in a weird state where all the licenses are present except capacity, and it shows serial number as unknown.
Should I start again or just try to release the license and re-activate?
08-21-2021 09:04 PM
I would simply try to release the license and re-activate and see if that fixes things and gets the capacity licensing corrected. Depending on activation state you'll need to clear the license and de-activate it to reclaim it anyways if you don't already end up having to open a TAC support case to have it released on the backend.
08-23-2021 07:27 PM
Thanks. It wouldn't release what license it had, so I created another one - which activated just fine, so the activation wasn't complete on the portal end either...
08-24-2021 09:03 AM
What version of VM are you deploying? For example.. a VM100 needs 6.3GB of memory, but no more than 8.
If you deployed with a 10GB, then I presume you are trying to run a VM300 series.
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