WEBUI Session Timing Out

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WEBUI Session Timing Out

L1 Bithead

Hello,

On my PA-820 I started getting the idle timeout message below:

"Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue."

Normally this was never an issue and I simply logged back in after being idle. Starting about 2 weeks ago I cannot log back into the WEBUI under normal circumstances. I get caught in a session expired loop. This has been replicated on my device with 2 separate accounts, but my co-worker does not have this issue leading me to believe the problem is isolated to my device.

 

I can access the WEBUI on Incognito mode and the firewall via CLI.

 

Note: We are required to use MS Edge by corporate policy. Using another browser would certainly work, but not in my context indefinitely.

 

Relevant KB's I've found:

"Session timed out" when logging on using Web GUI (paloaltonetworks.com)

WEBUI session logs out with message: You have been logged out d... - Knowledge Base - Palo Alto Netw...

 

Troubleshooting steps (tried logging in after each listed step):

  • I tried the typical clear cache/cookies for Microsoft Edge
  • Repaired MS Edge
  • Reinstalled MS Edge
  • Deleted all admin sessions via CLI with >delete admin-sessions
    • This resulted in a successful login then reverted back to the same error.
  • Adjusted the idle timeout to indefinite to see if that would allow me to login since it can never expire (it did not)
  • Rebooted MGMT Plane via CLI with >debug software restart process management-server
  • Rebooted entire NGFW
    • This resulted in a successful login then reverted back to the same error.

This isn't a huge issue as I can simply access everything though CLI or incognito... but it's incredibly annoying and I'd like to try and fix it! Has anyone experienced this problem and what was a permanent solution?

 

Thanks!

-RH747
7 REPLIES 7

L1 Bithead

Quick update:

I started getting the same message in incognito so my workaround was shot. My last resort was upgrading to the next preferred PAN-OS version. It seems to be working well enough. Only time will tell if it happens again. Fingers crossed.

-RH747

L1 Bithead

Second update:

The issue returned shortly after the PAN-OS upgrade. Still searching for a permanent solution.

-RH747

L6 Presenter

@RH747 wrote:

Hello,

On my PA-820 I started getting the idle timeout message below:

"Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue."

Normally this was never an issue and I simply logged back in after being idle. Starting about 2 weeks ago I cannot log back into the WEBUI under normal circumstances. I get caught in a session expired loop. This has been replicated on my device with 2 separate accounts, but my co-worker does not have this issue leading me to believe the problem is isolated to my device.

 

I can access the WEBUI on Incognito mode and via CLI.

 

Note: We are required to use MS Edge by corporate policy. Using another browser would certainly work, but not in my context.

 

Relevant KB's I've found:

"Session timed out" when logging on using Web GUI (paloaltonetworks.com)

WEBUI session logs out with message: You have been logged out d... - Knowledge Base - Palo Alto Netw...

 

Troubleshooting steps (tried logging in after each listed step):

  • I tried the typical clear cache/cookies for Microsoft Edge
  • Repaired MS Edge
  • Reinstalled MS Edge
  • Deleted all admin sessions via CLI with >delete admin-sessions
    • This resulted in a successful login then reverted back to the same error.
  • Adjusted the idle timeout to indefinite to see if that would allow me to login since it can never expire (it did not)
  • Rebooted MGMT Plane via CLI with >debug software restart process management-server
  • Rebooted entire NGFW
    • This resulted in a successful login then reverted back to the same error.

This isn't a huge issue as I can simply access everything though CLI or incognito... but it's incredibly annoying and I'd like to try and fix it! Has anyone experienced this problem and what was a permanent solution?

 

Thanks!


When you get automatically logged out there's a button for "login again" (I think.) If you click that button are you able to successfully login?

 

I've experienced what you're describing on 10.1 and 10.2 PAN-OS release, but I use Chrome not Edge as my browser.  When I see this notification I usually just reload the page and I'm able to login w/o issue.

L4 Transporter

Try restarting your PC which Pan Os current running?


@Brandon_Wertz wrote:

When you get automatically logged out there's a button for "login again" (I think.) If you click that button are you able to successfully login?

 

I've experienced what you're describing on 10.1 and 10.2 PAN-OS release, but I use Chrome not Edge as my browser.  When I see this notification I usually just reload the page and I'm able to login w/o issue.


Unfortunately, I've tried clicking the "Login" button and refreshing to no avail. The issue originated on Edge, but then after using Chrome for a bit it started happening again. Now I'm using Firefox to access the WEBUI and occasionally check Edge/Chrome to see if it magically went away. I will be moving to 10.2 preferred and hoping that it's fixed there. Fixing Edge would be ideal so that I don't have to be an exception to our corporate policy, but whilst Edge does not work, I will be using a different browser for my admin work.

-RH747


@KhaleelE wrote:

Try restarting your PC which Pan Os current running?


Several reboots of both my device and firewall have been tried since this occurrence. PANOS 11.1.2-h3, but I will be moving to 10.2 preferred and hoping that it's fixed there. 11.1 is far too unstable. This issue originated in 10.1.11-h5 however.

-RH747

L0 Member

I am having the exact same issue now on a PA-3220 (11.1.2-h1) and a PA-440 (11.1.2). Happens in both Edge and Chrome. Incognito/private mode does not work either. CLI works fine. I have switched to Firefox for now, but I am not sure if it will stop working soon also. If anyone else has any ideas on how to solve this I would really appreciate it! I have not yet opened a case with PA but I may soon... I'm worried I may lose access with Firefox soon too...

I will try loading 11.1.3-h1 on both PA's this weekend if I cannot find another solution before then.

 

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