What are the subscription licenses happened if the hardware license is expired?

[paloalto.netfos]

Dear all,

As the title, for an example, I had a box and it's hardware license (as 'Premium Partner Support" license) is expired now, but the "Threat Prevention" or "Wildfire" license are available, what the box will be?

- We can also update the signatures and the functions work as before ?

- We cannot update the signatures any more, but the functions work as before ?

- We cannot update the signatures any morre, and the functions stop working ?

Which one is possible or correct action before only the hardware license is expired? Is there any documentation discuss about it? please provide me the documentation or url link if have. I'm so appreciated about it.

Thanks,

Sample Wu

[panos]

Without support you cannot update your Panos, you cannot open a case, You cannot also start an RMA when a hardware fail happens.

So it is very important to have that license.But you will be able to use threat and wildfire signatures indeed until expire time.

[panos]

What Happens When Licenses Expire?

https://live.paloaltonetworks.com/docs/DOC-6103

[paloalto.netfos]

Hello panos,

Thanks for your prompt reply, I have a question I want to make it clear after reading the link documents you provide.

As the previous environment : The Threat Prevention license is available, but the Support license is expired.

If the Support license is expired, I knew the softeware update will be not downloaded and install, but I didn't know the action of the dynamic updates.

- I can download and install the dynamic updates, and the TP database is workable

- I cannot download and install the dynamic updates, but the latest TP database is still workable

- I cannot download and install the dynamic updates, and the lastest TP database also stop working

Which one is right? In my understanding, it should be first, or not?

Thanks,

Sample Wu

[panos]

yes it should be first.