PA-VM sysd_construct_sync_importer

[Gabeeh]

We got a customer that runs into this issue recently, it's a known issue (not public) for versions 11.0.0, 10.2.3, 10.2.2-h1 (and also to us 10.2.3-h2, 10.2.2-2).

When you run into this, means that there's a hardware issue, please go to TAC in order to find the root cause.

VM-series fails to boot on Hyper V with older Intel Xeon CPUs.

This is happening with Hyper V.

The solutions that we used to fix it are two:

1. Revert to the previous version in maintenance mode:
   1. Enter maintenance mode
   2. Disk image
   3. Revert to the previous
2. Deactivate the Vm and deploy a new one, in this case they use credits VM:
   1. Deactivate the VM license: Deactivate License (Software NGFW Credits) (paloaltonetworks.com)
   2. Deploy a new one.

I post this since it happened to me twice and couldn't find more info, or more relevant info regarding it.

Best wishes!

[kiwi]

Hi @Gabeeh ,

Thanks for sharing this experience with the world ! I'm sure it'll be very useful for whoever runs into the same issue !

Kind regards,

-Kiwi