PA-VM sysd_construct_sync_importer

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PA-VM sysd_construct_sync_importer

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We got a customer that runs into this issue recently, it's a known issue (not public) for versions 11.0.0, 10.2.3, 10.2.2-h1 (and also to us 10.2.3-h2, 10.2.2-2).

When you run into this, means that there's a hardware issue, please go to TAC in order to find the root cause.

VM-series fails to boot on Hyper V with older Intel Xeon CPUs.

This is happening with Hyper V.

The solutions that we used to fix it are two:

  1. Revert to the previous version in maintenance mode:
    1. Enter maintenance mode
    2. Disk image
    3. Revert to the previous
  2. Deactivate the Vm and deploy a new one, in this case they use credits VM:
    1. Deactivate the VM license: Deactivate License (Software NGFW Credits) (paloaltonetworks.com)
    2. Deploy a new one.

 

I post this since it happened to me twice and couldn't find more info, or more relevant info regarding it.

 

Best wishes!

 

Gabeeh
1 REPLY 1

Community Team Member

Hi @Gabeeh ,

 

Thanks for sharing this experience with the world ! I'm sure it'll be very useful for whoever runs into the same issue !

 

Kind regards,

-Kiwi

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
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