Why did global protect disconnect? SSL_read() failed: 1 -1 socket error 0

[bjdrawpv]

I have a user that is reporting that when they use Skype video conf while connected via Global Protect the VPN connection is being dropped. Looking through the GP logs it seems to indicate there was a connection problem, but the client initiates the disconnect before the traffic logs indicates the session ended. Here are what appears to be the relevant parts of the PanGPS.log:

(T7744) 03/04/15 17:11:24:966 Error( 793): packet too short: 6, udp hdr length 8

(T7744) 03/04/15 17:11:24:966 Error( 866): CheckDriverData() failed

(T8388) 03/04/15 17:11:29:977 Debug( 578):  WscCallback

(T8388) 03/04/15 17:11:29:977 Debug( 580): SetWscEvent

(T8388) 03/04/15 17:11:30:003 Debug( 578):  WscCallback

(T8388) 03/04/15 17:11:30:003 Debug( 580): SetWscEvent

(T7744) 03/04/15 17:11:30:177 Error( 287): SSL_read() failed: 1 -1 socket error 0

(T7744) 03/04/15 17:11:30:177 Error( 643): VPN: Socket Failed to receive! ret = -1

(T7744) 03/04/15 17:11:30:177 Error( 955): ProcPackets, RecvFromSocket() failed

(T7744) 03/04/15 17:11:30:177 Error( 325): ProcPackets() failed, get out of ProcMonitor

(T7744) 03/04/15 17:11:30:177 Info ( 405): Before ProcMonitor quit, disconnect vpn

(T7744) 03/04/15 17:11:30:177 Debug(3070): Set state to Disconnecting...

System log:

17:11:42: GlobalProtect gateway client configuration released. User name: user.name, Private IP: 192.168.201.21, Client version: 2.0.3-5, Device name: computer name, Client OS: Microsoft Windows 7 Enterprise Edition Service Pack 1, 64-bit, VPN type: Device Level VPN.

17:11:42: GlobalProtect gateway user logout succeeded. User name: user.name, Reason: client logout.

Traffic log indicates the session ended at 17:12:10.

[jangeja]

Have you resolved your issue yet?  I am having the same issue.  I am using two-factor and VPN disconnects after closing laptop lid but works on another portal config in lab.  The only difference between the two portals is the LAP only has one gateway while the Prod Portal has multiple gateways.

ProcessServerSleep skips network discover for on-demand mode.

P 348-T9239  Jun 18 11:25:15:281864 Debug( 866): State is Connected

P 348-T9239  Jun 18 11:25:15:283535 Debug( 738): Send response to client for request sleep

P 348-T69679 Jun 18 11:25:15:733365 Debug( 374): Just out of sleep, need to break procmon loop

P 348-T69679 Jun 18 11:25:15:733388 Info ( 380): VPN timeout 0, get out of ProcMonitor

P 348-T69679 Jun 18 11:25:15:733396 Info ( 437): Before ProcMonitor quit, disconnect vpn

P 348-T69679 Jun 18 11:25:15:733405 Debug( 718): m_pBestGateway is not NULL.

P 348-T69679 Jun 18 11:25:15:733411 Debug( 720): m_msp->IsVPNConnected() is 1, CControlManager::GetInstance()->IsInRetry() is 0

P 348-T69679 Jun 18 11:25:15:733602 Debug(3132): Set state to Disconnecting...

P 348-T69679 Jun 18 11:25:15:735538 Info (1552): Disconnect(VPN timeout) called

P 348-T69679 Jun 18 11:25:15:735618 Debug( 411): vpn disconnect

P 348-T69679 Jun 18 11:25:15:735632 Debug( 412): Delete m_vpn in CControlManager::DisconnectVPN()

P 348-T69679 Jun 18 11:25:15:735637 Debug( 203): do_disconnect is called in VPN stop

P 348-T64595 Jun 18 11:25:15:735901 Info ( 418): select() failed 9

P 348-T69679 Jun 18 11:25:15:735977 Debug( 300): unset network

P 348-T69679 Jun 18 11:25:15:735987 Debug( 583): Uninstalling client config...

P 348-T69679 Jun 18 11:25:15:736012 Debug( 633): Uninstalling interface ...