- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
I've installed a XDR agent to a workstation, and it's not connecting to the server. I've installed the it on different workstations and that's working fine. After the installation the agent never connected to the server and showing it's disabled. What could be the issue?
Hi @MahmudHKamol ,
Make sure the endpoint has connectivity.
I've also seen this behavior when the distribution ID was missing (please check the agent logs to confirm).
If the ID is missing you can set it with the command: sudo /opt/traps/bin/cytool reconnect force <DISTRIBUTION_ID>
Check the agent logs for other errors if needed.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!