Your membership has expired or has not been approved, please contact Palo Alto Networks Support.

[T.Dismukes]

I am getting this error when I try to access my support portal. I have seen other messages with this issue, and the response is always to refer to artcile https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBFcCAO.

When I click on that link, I get a SSO error from Salesforce

[BPry · Accepted solution]

@T.Dismukes,

You'd want to fill out the login assistance form

https://www.paloaltonetworks.com/services/support/login-assistance