youtube not working because recognized as google-video-base

[kbe]

Hi,

when we browse to youtube and try to watch a video there is an error displayed and the video does not start.

This only happens when using Internet Explorer.

When i take google chrome it works.

I looked to the traffic log and see that google-video-base is blocked by our "deny all-cleanup rule". Youtube base is allowed and matches when i use chrome to access youtube but with IE another app seems to be recognized.

Have you seen this happening and have another way to solve but to allow google-video-base?

Running OS 5.0.5 with latest dynamic software updates. 

[panos]

with both 402 and 403 application version that happens, replicated.better you open a case.

Regards.

[kbe]

What do you mean with 402 and 403? The version of the app and threat updates? I have 403-2012 since yetserday and before there was 401-1999.

I did´nt had a 402-xxx version anywhere.

[panos]

I tried with 402-2007 and 403-2012

both same issue

[VinceM]

Hi,

Seem to be an issue to due new certificate used in Youtube following Google integration.

As all these app are in HTTPS, App ID is based on certificates

Made lot of test and always been miss classified 😞

V.

[mbutt]

Hi,

Please open a case with TAC and attach the following to the case.

1. Techsupport

2. running config

3. Pcap of the traffic being identified incorrectly.

4. traffic logs

This will help TAC move this issue forward. Also explain the above in detail. Hope this helps.

Thank you

Numan

[kbe]

Case created. google-video-base allowed as workaround.

Now waiting for further info.

cu all

[mbutt]

Hi,

I have followed up on the issue and it is being investigated by engineering team. Hope this helps.

Thank you

Numan

[kbe]

Hi,

i opened a case and wait for further details.

I know they are working on it.

But thanks for the info.

cu

[breezer]

Hello,

We have v405 working now and are finding that the vast majority of youtube videos are showing up as youtube-base and not youtube-safe, I have only found one vide so far that would play.

Is this only me or are others noticing the same.

Ian

[kbe]

I only noticed that most vidoes i tried are youtube-base and no more google-video now with 405.

But i don´t know how youtube-safe works. Haven´t used it / tried it.

[kadak]

Hello Ian,

Can we make sure that the safety mode setting is selected on youtube's main page.

Its located at the bottom left hand side of the page.

Thanks and regards,

Kunal Adak

[Elitpolska]

Hello,

We have the same problem, i'm sure that safety mode is on.

Most videos are in youtube-base, not in youtube-safe. Our APP ver is 405-2020

[breezer]

Same here.

[Elitpolska]

Hi, is anybody already fixed this problem?