01-14-2024 10:10 PM
Hi,
When users are trying to connect from Android & I phone VPN is giving the below error, kindly note some old version of android version is able to connect but latest version of android &iPhone is not able to connect.
"The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect"
01-16-2024 10:10 PM
Hi @supportmosal ,
I would recommend verifying the portal address is correct and ensuring you have stable internet capability prior to connecting. Also, can you verify that global protect is currently up?
01-17-2024 09:44 PM
Hi @JayGolf
Thank you for your reply, I like to inform you that only the latest version of Android and iPhone are getting problem to get connected with GP, I have tried using old version of android which is working fine
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