Android & iPhone GP VPN is not connecting

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Android & iPhone GP VPN is not connecting

L0 Member


When users are trying to connect from Android & I phone VPN is giving the below error, kindly note some old version of android version is able to connect but latest version of android &iPhone is not able to connect.

"The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect"


Community Team Member

Hi @supportmosal ,


I would recommend verifying the portal address is correct and ensuring you have stable internet capability prior to connecting. Also, can you verify that global protect is currently up? 

LIVEcommunity team member
Stay Secure,
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Hi @JayGolf 


Thank you for your reply, I like to inform you that only the latest version of Android and iPhone are getting problem to get connected with GP, I have tried using old version of android which is working fine

  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!