Connection Failed GlobalProtect on a Mac

[jayteeville]

I am having an issue logging into the VPN on my Apple devices. I can connect to the VPN via the windows laptop, but I cannot on my Apple laptop. I keep receiving this error message on the Macbook Pro "[Error]: Gateway VPN External Gateway: The network connection is unreachable, or the gateway is unresponsive. Check the network connection and reconnect.". I can successfully access the VPN on windows without any issues, and I am using the same credentials to log in. Has anyone encountered this issue before?

[MickBall]

not had this error myself but i assume the login to the portal is OK, or is that failing too and using cached app config for gateway.  what happens when you browse to the portal.??

[jayteeville]

Login to the portal is fine. I can type in the portal address in a web browser and it comes up and I can login on the browser without any issues. I can also access the vpn on the windows without any issues either. The error message populates when I sign onto any Apple products via the vpn software. 

[MickBall]

does the pangps log file show any useful info...  it would be worth checking if GP to portal is ok then fails on gateway only, any certs involved here?  also... i assume you have no gateway restrictions for windows only on firewall gateway settings.

[jayteeville]

This is in the logs:

470-T12807 06/16/2021 15:49:57:142 Debug( 458): error detail is Server cert verification failed
P 470-T12807 06/16/2021 15:49:57:142 Info ( 281): Session <__NSURLSessionLocal: 0x7f9591320780> set to (null)
P 470-T12807 06/16/2021 15:49:57:142 Debug( 653): GetHttpResponse: m_errorDetails is Server cert verification failed.
P 470-T12807 06/16/2021 15:49:57:142 Debug(3633): Login to gateway **.**.**.** without ipv6
P 470-T12807 06/16/2021 15:49:57:142 Debug(5564): Show Gateway VPN External Gateway: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect.
P 470-T12807 06/16/2021 15:49:57:142 Debug(3890): Failed to pre-login to the gateway **.**.**.**
P 470-T12807 06/16/2021 15:49:57:142 Info (2678): Failed to retrieve info for gateway **.**.**.**
P 470-T12807 06/16/2021 15:49:57:142 Debug(2689): tunnel to **.**.**.** is not created.
P 470-T12807 06/16/2021 15:49:57:142 Debug(4095): Create tunnel failed for manual gateway **.**.**.** using IPv4.
P 470-T12807 06/16/2021 15:49:57:142 Debug(6849): --Set state to Disconnected
P 470-T12807 06/16/2021 15:49:57:144 Debug(4111): On demand mode. Skip setting network discover event.
P 470-T12807 06/16/2021 15:49:57:144 Debug(11159): SetVpnStatus called with new status=0, Previous Status=0