Disable GlobalPtotect Popup Window

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Disable GlobalPtotect Popup Window

L1 Bithead

Hey All,

 

I just upgraded to GlobalProtect App Version 6.2.2-259. Ever since I have gotten non-stop reports of an irritating popup window that my clients need to manually click out of that says "Your GlobalProtect session has been disconnected due to network connectivity issues or session timeouts". This occurs after just that, for example, our computers go to sleep. I am not finding a way to disable in the agent.

Network -> GlobalProtect -> Portal -> Agent -> App

Did I miss it? Does anyone know how to disable it?

 

Please advise!

GP v 6.2.2-259GP v 6.2.2-259

1 accepted solution

Accepted Solutions

Community Team Member

Hi @mrsorensen ,

 

For Strata Firewalls:

- Use older GlobalProtect version before GlobalProtect 6.1.

- If you plan to use 6.1 or later, upgrade the Firewalls to 11.x and then customize end-user notifications about expiry of GlobalProtect app sessions on the gateway. https://docs.paloaltonetworks.com/globalprotect/6-1/globalprotect-app-new-features/new-features-rele...

 

For Prisma Access:

- Use older GlobalProtect version before GlobalProtect 6.1.

- Currently there is no option on Prisma Access to customize the popup.

 

Hope this helps,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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View solution in original post

5 REPLIES 5

Community Team Member

Hi @mrsorensen ,

 

For Strata Firewalls:

- Use older GlobalProtect version before GlobalProtect 6.1.

- If you plan to use 6.1 or later, upgrade the Firewalls to 11.x and then customize end-user notifications about expiry of GlobalProtect app sessions on the gateway. https://docs.paloaltonetworks.com/globalprotect/6-1/globalprotect-app-new-features/new-features-rele...

 

For Prisma Access:

- Use older GlobalProtect version before GlobalProtect 6.1.

- Currently there is no option on Prisma Access to customize the popup.

 

Hope this helps,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L1 Bithead

@kiwi If we upgrade the Firewalls to 11.x, can we disable the popup, or only edit it?

Community Team Member

@mrsorensen ,

 

Good point. 

Looks like you can only customize it.

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

@kiwi First thank you for answering my questions and reaching out. It's a total bummer that we can't shut it off, it's very annoying to my users.

Thank you very much for confirming!

L0 Member

Same here, is really bad. We upgraded users to 6.2.2-259 and we are suffering from the same annoying pop-up. On VDI infrastructure this is even worst.

We need an option to disable.

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