DNS - Clients don't update when users return to office

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DNS - Clients don't update when users return to office

L1 Bithead



We have an issue when users return to the office the Windows DNS servers can not update the IP address to the office IP. We think its more of a Windows DNS permission issue but just wanted to check if anyone has seen this issue before. 


- User on VPN get's IP from Palo via GP.

- DNS is updated in windows (owner is machine name).

- User then comes in to office and gets a new IP from Windows DHCP.

- The DHCP service account tries to update record but has no permission. 

- Then we have some nice DNS issues 🙂 


I have a case open but they have not seen this issue before. 





L7 Applicator

The dhcp server settings has an advanced tab, you can set credentials in there to give permissions to update records.



L7 Applicator

What GP version do you use? Because I think there once was a bug in global protect which prevented these DNS updates.

L1 Bithead



We are updating GP at the minute so we are running 3 different versions. We think the issue is to do with the below setting and we are going to carry out some testing on one scope this week.




L2 Linker

Seems like more of a winodws issue, but I'd like to ask, how are most people actually handling ddns updates while clients are on global protect vpn? Non windows dns here. 

  • 4 replies
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