Global Protect Cannot Reconnect When a Proxy is Enabled

[tylerlindberg]

Hey PA LIVECommunity!

I have a weird issue...

Global Protect Fails to Connect after Disconnecting, stating it cannot reach the gateway. However, restarting the computer with the GP Client, and reconnecting it will succeed.

We've seen this on a handful of our Windows devices, and it seems to be slowly growing as first we only had four devices with this issue, now we're estimating around 20 devices are having this issue.

GP Client Version: 5.0.8-4
Windows Versions v1809, v1909

[ckarthik91]

Even I have the same problem, Only restarting will connect to Global protect and I also have the same version. In my case I get the following errors when I try to reconnect, My network is good, I even changed networks to test this. 

[tylerlindberg]

Glad to hear I'm not the only one. I get that same exact error.  I'm working with PA Support on this, and they're a bit confused by the issue as well.

What version of Windows are you running, and what Global Protect client version are you running?

[ckarthik91]

Hi,

I am using the below versions:

GlobalProtect: Version 5.0.8-4

Windows: Windows 10 Version 1809

[tylerlindberg]

Thank you, Ckarthik.

I added this Community post to my ticket with PA.  Hopefully when we figure it out they'll post here with the solution. 🙂

Let me know if you are able to find a fix for this issue, I appreciate your response.