Global Protect Product IDEA !

[wilkinsong]

It would be great if the Global Protect ICON which appears in my MacBook iOS Menu Bar when the VPN is connected could be modified to have the following features:

• Turn solid GREEN colour when connected
• FLASH RED when disconnected
• FLASH ORANGE when a timeout is approaching and offer to continue or drop

I find my Global Protect VPN client (which is required by my organisation) is unstable and turns off all the time, for example after a screen 'sleep' or suspension or just after an unknown period.  I spend a lot of time just reconnecting the VPN when it has dropped with no warning

[kiwi]

Hi @wilkinsong ,

That's a great idea for enhancement.

That said, for new features or product enhancements for GlobalProtect, the most effective way is to go through your dedicated Palo Alto Networks account team.

• Contact Your Sales Engineer (SE): Your SE is the primary point of contact for submitting feature requests. They have direct access to the product management team and can formally submit your request into the internal system.

• Provide Details: When you contact your SE, be prepared to provide a detailed use case. Explain why the feature is important and the business problem it would solve. This helps the product team understand the value and prioritize the request.

• Voting on Existing Requests: If a similar feature has already been requested, your SE can add a "vote" on your behalf. This is crucial because the number of votes a feature receives from customers directly influences its priority and can expedite its development.

This process ensures your feedback is formally tracked and considered by the company's product development team.

Kind regards,

-Kim.