Global Protect user inactivity timer


ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

L0 Member

Global Protect user inactivity timer

We are trying to figure out how the Global Protect inactivity timer works?


We have set the inactivity timer to 3 hours but for some reason we don't see the user session log out after 3 hours of inactivity.


Login Lifetime: set for 10 hours

Inactivity timeout : 3 hours

Disconnect on idle: 3 hours


Any suggestions on how to get this working highly appreciated.

L4 Transporter

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!