Global Protect VPN frequently getting disconnected

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Global Protect VPN frequently getting disconnected

L2 Linker

Hi,

 

We are facing issue with Global Protect VPN client connectivity for one of the user machine. Below are the details of the issue.

-> Global Protect VPN is very frequently getting disconnected

-> in Global Protect VPN connection stauts - can only see Packets Out , there are not Packets In.

 

In GP event logs can see "Tunnel is down due to keep-alive timeout" logs

 

Please let me know what can be the possible reason for GPVPN frequently disconnecting - but once connected there is no connectivity to corporate VPN over GPVPN.

 

Attaching the Global Protectlogs debug logs took from user n=machine during the time for issue.

 

Note: Issue is happening on for one user.For rest all users GPVPN is connecting fine.

 

 

 

24 REPLIES 24

L2 Linker

Below are the GPVPN event logs from user machine

 

12/29/0021 16:26:20.776 [Info ]: GlobalProtect service started (client version: 5.1.0-75, OS version: Microsoft Windows 10 Enterprise , 64-bit).
12/29/0021 16:27:24.271 [Error]: No Network Connectivity. Please verify your network connection and try again.
12/29/0021 16:28:30.184 [Info ]: Portal login completed with address 195.229.119.214 and conect method of user-logon.
12/29/0021 16:28:30.282 [Info ]: Network discovery started.
12/29/0021 16:28:31.338 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:28:41.748 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:29:08.907 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:29:18.099 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:29:21.599 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:29:21.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:29:28.565 [Info ]: Tunnel is restored.
12/29/0021 16:29:31.194 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:30:18.211 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:30:18.211 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:30:26.236 [Info ]: Tunnel is restored.
12/29/0021 16:31:15.862 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:31:15.862 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:31:30.528 [Info ]: Tunnel is restored.
12/29/0021 16:32:20.197 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:32:20.197 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:32:27.109 [Info ]: Tunnel is restored.
12/29/0021 16:33:17.907 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:33:17.907 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:33:27.333 [Info ]: Tunnel is restored.
12/29/0021 16:34:18.643 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:34:18.643 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:34:25.858 [Info ]: Tunnel is restored.
12/29/0021 16:35:17.194 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:35:17.194 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:35:24.410 [Info ]: Tunnel is restored.
12/29/0021 16:36:15.805 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:36:15.805 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:36:22.917 [Info ]: Tunnel is restored.
12/29/0021 16:37:14.272 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:37:14.272 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:37:21.446 [Info ]: Tunnel is restored.
12/29/0021 16:38:12.867 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:38:12.867 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:38:19.818 [Info ]: Tunnel is restored.
12/29/0021 16:39:11.246 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:39:11.246 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:39:18.920 [Info ]: Tunnel is restored.
12/29/0021 16:40:10.329 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:40:10.329 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:40:17.376 [Info ]: Tunnel is restored.
12/29/0021 16:41:08.767 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:41:08.767 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:41:16.296 [Info ]: Tunnel is restored.
12/29/0021 16:42:07.719 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:42:07.719 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:42:14.870 [Info ]: Tunnel is restored.
12/29/0021 16:43:06.288 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:43:06.288 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:43:13.838 [Info ]: Tunnel is restored.
12/29/0021 16:44:05.247 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:44:05.247 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:44:12.442 [Info ]: Tunnel is restored.
12/29/0021 16:45:03.838 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:45:03.838 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:45:11.567 [Info ]: Tunnel is restored.
12/29/0021 16:46:03.008 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:46:03.008 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:46:10.280 [Info ]: Tunnel is restored.
12/29/0021 16:47:01.739 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:47:01.739 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:47:08.828 [Info ]: Tunnel is restored.
12/29/0021 16:48:00.261 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:48:00.261 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:48:07.323 [Info ]: Tunnel is restored.
12/29/0021 16:48:58.772 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:48:58.772 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:49:06.148 [Info ]: Tunnel is restored.
12/29/0021 16:49:57.598 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:49:57.598 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:50:14.830 [Info ]: Tunnel is restored.
12/29/0021 16:51:06.249 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:51:06.249 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:51:13.472 [Info ]: Tunnel is restored.
12/29/0021 16:51:40.603 [Info ]: Tunnel is down due to disconnection.
12/29/0021 16:51:43.377 [Info ]: User was logged out of Gateway 195.229.119.214.
12/29/0021 16:51:47.502 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
12/29/0021 16:51:47.530 [Info ]: Network discovery started.
12/29/0021 16:51:48.786 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:52:00.070 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:52:15.031 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:52:27.914 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:52:40.810 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:52:40.810 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:52:48.306 [Info ]: Tunnel is restored.
12/29/0021 16:54:41.000 [Info ]: Tunnel is down due to disconnection.
12/29/0021 16:54:43.956 [Info ]: User was logged out of Gateway 195.229.119.214.
12/29/0021 16:54:48.113 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
12/29/0021 16:54:48.142 [Info ]: Network discovery started.
12/29/0021 16:54:49.689 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:55:02.332 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:55:17.578 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:55:36.843 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:55:41.975 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:55:41.975 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:55:49.874 [Info ]: Tunnel is restored.
12/29/0021 17:13:31.284 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 17:13:31.284 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 17:22:39.279 [Info ]: Tunnel is restored.
12/29/0021 17:27:32.880 [Info ]: Tunnel is down due to packet sending failure.
12/29/0021 17:27:32.880 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 17:37:31.258 [Info ]: Tunnel is restored.
12/29/0021 17:45:10.306 [Info ]: Tunnel is down due to disconnection.
12/29/0021 17:45:12.410 [Info ]: User was logged out of Gateway 195.229.119.214.
01/02/0022 11:56:48.469 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/02/0022 11:56:48.513 [Info ]: Network discovery started.
01/02/0022 11:56:49.702 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/02/0022 11:56:56.315 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/02/0022 11:57:15.927 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/02/0022 11:57:31.390 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/02/0022 12:38:27.580 [Info ]: Tunnel is down due to disconnection.
01/02/0022 12:38:30.024 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:36:16.973 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:36:17.091 [Info ]: Network discovery started.
01/03/0022 13:36:18.184 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:36:30.260 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:36:45.499 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:37:04.999 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:37:10.283 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:37:10.283 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:37:18.854 [Info ]: Tunnel is restored.
01/03/0022 13:37:23.049 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:37:25.766 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:37:29.250 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:37:29.294 [Info ]: Network discovery started.
01/03/0022 13:37:30.354 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:37:42.251 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:37:57.698 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:38:17.823 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:38:22.185 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:38:22.185 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:38:30.213 [Info ]: Tunnel is restored.
01/03/0022 13:39:12.966 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:39:15.583 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:39:19.705 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:39:19.746 [Info ]: Network discovery started.
01/03/0022 13:39:21.017 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:39:33.939 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:39:48.893 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:40:09.094 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:40:12.939 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:40:12.939 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:40:21.620 [Info ]: Tunnel is restored.
01/03/0022 13:41:12.898 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:41:12.898 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:41:21.262 [Info ]: Tunnel is restored.
01/03/0022 13:42:12.599 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:42:12.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:42:21.112 [Info ]: Tunnel is restored.
01/03/0022 13:43:12.377 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:43:12.377 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:43:20.978 [Info ]: Tunnel is restored.
01/03/0022 13:44:12.273 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:44:12.273 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:44:20.513 [Info ]: Tunnel is restored.
01/03/0022 13:45:11.797 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:45:11.797 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:45:20.974 [Info ]: Tunnel is restored.
01/03/0022 13:46:12.307 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:46:12.307 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:46:21.240 [Info ]: Tunnel is restored.
01/03/0022 13:46:52.919 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:46:55.310 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:46:58.833 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:46:58.878 [Info ]: Network discovery started.
01/03/0022 13:47:00.059 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:47:11.785 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:47:28.117 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:47:49.932 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:47:51.964 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:47:51.964 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:48:00.989 [Info ]: Tunnel is restored.
01/03/0022 13:48:52.268 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:48:52.268 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:49:01.101 [Info ]: Tunnel is restored.
01/03/0022 13:49:52.446 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:49:52.446 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:49:57.784 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:50:01.952 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:50:01.999 [Info ]: Network discovery started.
01/03/0022 13:50:03.216 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:50:17.483 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:50:31.776 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:50:55.199 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:50:55.199 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:50:55.765 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:51:04.257 [Info ]: Tunnel is restored.
01/03/0022 13:51:55.720 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:51:55.720 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:52:05.787 [Info ]: Tunnel is restored.
01/03/0022 13:55:13.713 [Info ]: Tunnel is down due to packet sending failure.
01/03/0022 13:55:13.713 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:55:25.935 [Info ]: Tunnel is restored.
01/03/0022 13:55:46.315 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:55:48.882 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:55:52.616 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:55:52.649 [Info ]: Network discovery started.
01/03/0022 13:55:55.118 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:56:08.201 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:56:22.030 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:56:43.946 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:56:47.143 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:56:47.143 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:56:55.054 [Info ]: Tunnel is restored.
01/03/0022 13:57:46.343 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:57:46.343 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:57:54.594 [Info ]: Tunnel is restored.
01/03/0022 13:58:45.938 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:58:45.938 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:58:54.197 [Info ]: Tunnel is restored.
01/03/0022 13:59:45.530 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:59:45.530 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:59:54.130 [Info ]: Tunnel is restored.

Cyber Elite
Cyber Elite

Hello,

"Tunnel is down due to keep-alive timeout" is usually the ping could not be sent/received. Perhaps the clients internet connection dropped? Maybe WiFi or ISP?

Does the machine do the same thing when on a different internet connection?

Regards,

Hi,

 

We tried connected to 3 different internet connection (including mobile data) but still same issue. Global protect VPN is also frequently getting disconnected. Is there any workaround for such senario.

L0 Member

Thanks for sharing this information i was trying to solve my problem from couple of days and your post help me out thanks again.


@Alexys wrote:

Thanks for sharing this information i was trying to solve my problem from couple of days and your post help me out thanks again.


@Alexys don't forget to LIKE (Kudo) the post if it helps you, and give it a rating also! This helps everyone!! 

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

Hi Preetpk,

I have the same issue of frequently disconnected GP. you get any solution for it.

Thanks in advance.

Please share the solution for this issue. Thanks

 

L1 Bithead

Can anyone post the solution to this issue? Thanks. 

What was the solution ?

L0 Member

We had this issue come up with a brand new 3410 running 10.2.1 and found a work-around. The issue is either caused by the keepalives not being sent correctly or not being detected correctly. This was causing every vpn user's connection to reset every 10min, you can imagine how happy they were. We found out is was because the gateway idle timer was set to 10min. Even though the connections were active and passing a lot of traffic the keepalives weren't being detected. We changed the idle timer to 24hrs and it fixed it as a work around. Palo support still hasn't provided any solution for this.

Hi,

We don't see any solution
Some private message ?
Is some one have the solution ?
For my case, the problems begun from globalprotect upgrade to 6.0.1

Thanks

Greetings

Franck

You have to modify the global protect gateway idle timeout to however long you want them to stay connected as a work around until Palo fixes the bug. Otherwise since it doesn't correctly detect the keepalives it will disconnect as soon as it hits the idle timeout.

L2 Linker

We started having the same issue after upgrading to 10.1.6. No issue on 10.0.10.

We're running into the same issue. Just updated from 10.0.6 to 10.1.6 and users are being disconnected shortly after connecting to the gateway that was recently updated to 10.1.6

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