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Who rated this post

nate1
L0 Member

‎05-24-2022 09:34 AM

We had this issue come up with a brand new 3410 running 10.2.1 and found a work-around. The issue is either caused by the keepalives not being sent correctly or not being detected correctly. This was causing every vpn user's connection to reset every 10min, you can imagine how happy they were. We found out is was because the gateway idle timer was set to 10min. Even though the connections were active and passing a lot of traffic the keepalives weren't being detected. We changed the idle timer to 24hrs and it fixed it as a work around. Palo support still hasn't provided any solution for this.

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