cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Who Me Too'd this topic

Global Protect VPN frequently getting disconnected

L2 Linker

Hi,

 

We are facing issue with Global Protect VPN client connectivity for one of the user machine. Below are the details of the issue.

-> Global Protect VPN is very frequently getting disconnected

-> in Global Protect VPN connection stauts - can only see Packets Out , there are not Packets In.

 

In GP event logs can see "Tunnel is down due to keep-alive timeout" logs

 

Please let me know what can be the possible reason for GPVPN frequently disconnecting - but once connected there is no connectivity to corporate VPN over GPVPN.

 

Attaching the Global Protectlogs debug logs took from user n=machine during the time for issue.

 

Note: Issue is happening on for one user.For rest all users GPVPN is connecting fine.

 

 

 

Who Me Too'd this topic