GlobalProtect 6.x crashes

[philippeS]

Hello

I have a problem with GlobalProtect on two laptops, GP crashes. They are brand new laptops (Win 11 Pro 24H2). I've already reset them completely. Here is the Windows Event Viewer:

Faulting application name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c

Faulting module name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c

Exception code: 0xc0000005

Fault offset: 0x00000000001aadb2

Faulting process id: 0x5028

Faulting application start time: 0x1DB78ACBA94844F

Faulting application path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe

Faulting module path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe

Report Id: ae5e26a0-fbae-49ec-bfd8-28d529369fb5

Faulting package full name:

Faulting package-relative application ID:

I’ve updated GP to the lastest version (6.3.2), and it’s the same.

I've uninstalled and reinstalled GP, no way

The two laptops are of the same brand (Lenovo) but not the same model.

PanOS 11.1.5-h1

The connection request is received by the Palo Alto

If you have any ideas.

Thanks for your help
Philippe

[JayGolf]

Hi @philippeS ,

Do you have any antivirus or endpoint security software running? I would try momentarily disabling them and test if GP still crashes. 

can you also try running GP in admin mode to see if that helps? Also, do you have access to any other client machines running win 11 pro that you can test out? 

[philippeS]

Hi Jay,

Thank you for your reply.
I've already tried it without antivirus and in administrator mode.
We have computers running with the same configuration. 

The issue only concerns these two brand new laptops.

Philippe

[mberni]

I'm also dealing with the same problem, brand new HP Elitebook, clean install, it crashes after a few sec when attempting to connect.

In the event viewer it's the same error code as mentioned by @philippeS .

[DenysNV]

We are also experiencing this. Windows 11 release 24H2. A bit the same as mentioned by @philippeS and @mberni although our devices don't crash completely but just the Windows Explorer. We have quit a few new laptops (60+ Dell Latitudes) with 24H2 but only some users (at the moment 4) experience this issue.

GP version 6.3.1-376

- Connection to the GP portal on our firewall:

** Internet connection ok (split tunnel is active)

** Connection to our internal LAN eg Fileservers NOK; windows explorer even crashes

- Connection to our Prisma Access enviroment:

** No internet access but Teamviewer session for tech support keep active (?)

** Connection to our internal LAN eg Fileservers is OK; through the Prisma Service Connection

** Although users get the message they are connected to the nearest gateway in the panorama prisma monitoring they are not visible

On a sidenote, this is the second major issue (Citrix issues before) we experience with Windows 11 24H2, it is starting to worry me on what more things will pop-up.