GlobalProtect Cannot connect to local gpd service

Showing results for 
Show  only  | Search instead for 
Did you mean: 

GlobalProtect Cannot connect to local gpd service

L0 Member

Installed GlobalProtect version 5.0.3 on Ubuntu 20.04.  Getting error message "Cannot connect to local gpd service".  Have tried uninstalling and re-installing.  Have tried rebooting.  Nothing helps.  Any idea what's wrong?


[200~kmooney@kmubuntu210810:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
kmooney@kmubuntu210810:~$ systemctl status gpd
● gpd.service - GlobalProtect VPN client daemon
Loaded: loaded (/lib/systemd/system/gpd.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2021-08-10 13:56:08 UTC; 31min ago
Process: 843 ExecStartPre=/opt/paloaltonetworks/globalprotect/ (code=exited, status=0/SUCCESS)
Main PID: 909 (PanGPS)
Tasks: 10 (limit: 38218)
Memory: 24.3M
CGroup: /system.slice/gpd.service
└─909 /opt/paloaltonetworks/globalprotect/PanGPS

Aug 10 13:56:08 kmubuntu210810 systemd[1]: Starting GlobalProtect VPN client daemon...
Aug 10 13:56:08 kmubuntu210810[843]: no pid file
Aug 10 13:56:08 kmubuntu210810 systemd[1]: Started GlobalProtect VPN client daemon.
Aug 10 13:56:08 kmubuntu210810 PanGPS[909]: P 909-T2061137728 Aug 10 13:56:08:345466 Info ( 503): Current working dir for PanGPS=/opt/paloaltonetwor>
kmooney@kmubuntu210810:~$ globalprotect connect --portal
Cannot connect to local gpd service.


Community Team Member

Hi @kmooney ,


I haven't tested it but is it even supported ?

Compatibility matrix is showing GP app release 5.0.x not being supported on Ubuntu 20.04 (while apps version 5.1 and 5.2 seem to be supported) :


You might want to check with support to get a confirmation on that.



LIVEcommunity team member, CISSP
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!