GlobalProtect Cannot connect to local gpd service

[kmooney]

Installed GlobalProtect version 5.0.3 on Ubuntu 20.04.  Getting error message "Cannot connect to local gpd service".  Have tried uninstalling and re-installing.  Have tried rebooting.  Nothing helps.  Any idea what's wrong?

[200~kmooney@kmubuntu210810:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
kmooney@kmubuntu210810:~$ systemctl status gpd
● gpd.service - GlobalProtect VPN client daemon
Loaded: loaded (/lib/systemd/system/gpd.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2021-08-10 13:56:08 UTC; 31min ago
Process: 843 ExecStartPre=/opt/paloaltonetworks/globalprotect/pre_exec_gps.sh (code=exited, status=0/SUCCESS)
Main PID: 909 (PanGPS)
Tasks: 10 (limit: 38218)
Memory: 24.3M
CGroup: /system.slice/gpd.service
└─909 /opt/paloaltonetworks/globalprotect/PanGPS

Aug 10 13:56:08 kmubuntu210810 systemd[1]: Starting GlobalProtect VPN client daemon...
Aug 10 13:56:08 kmubuntu210810 pre_exec_gps.sh[843]: no pid file
Aug 10 13:56:08 kmubuntu210810 systemd[1]: Started GlobalProtect VPN client daemon.
Aug 10 13:56:08 kmubuntu210810 PanGPS[909]: P 909-T2061137728 Aug 10 13:56:08:345466 Info ( 503): Current working dir for PanGPS=/opt/paloaltonetwor>
kmooney@kmubuntu210810:~$ globalprotect connect --portal 192.8.18.4
Cannot connect to local gpd service.
kmooney@kmubuntu210810:~$

[kiwi]

Hi @kmooney ,

I haven't tested it but is it even supported ?

Compatibility matrix is showing GP app release 5.0.x not being supported on Ubuntu 20.04 (while apps version 5.1 and 5.2 seem to be supported) :

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

You might want to check with support to get a confirmation on that.

Cheers,

-Kiwi.