GlobalProtect Connection Failed: Matching Client

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

GlobalProtect Connection Failed: Matching Client

L0 Member

Screenshot from 2022-06-02 08-39-08.png

Hello everyone.
I'm using my company's VPN. However I encountered the "Connection Failed: Matching Client" error. Can anyone tell me how to fix this problem? Your help will be highly appreciated!

 

System: Ubuntu 20.04

Launching method: Terminal -> `$ /usr/bin/globalprotect` -> `>> launch-ui`

 

Thank you so much!

1 REPLY 1

Cyber Elite
Cyber Elite

@SmileSmile,

You'll need to reach out to your company to have them fix this on their end. At the moment they don't have a matching client configuration for your setup; that could be due to you using the Linux agent which they just aren't accounting for, your user not being assigned a client configuration, or a few other various factors. They'll be able to fix it for you if they support how you're trying to connect. 

  • 1696 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!