GlobalProtect HIP issues

[COlson]

Hello,

 I am testing out using HIP match for certain traffic but I am running into an issue where traffic continues to be blocked.  I can see the HIP information in the log and firewalls has GP Gateway license.  Originally tried to use HIP for just Anti-Malware 'Is Installed' and has 'Real Time Protection' and the traffic never passed even though in the HIP log I can see both of these being good.  So then I just tried to use host information and host contains "Microsoft" (I am using a Windows 10 machine to test) and again traffic fails despite the HIP log showing the machine is Windows 10.  If I remove the HIP profile from the security policy, the traffic passes without issue.  

  I have now tested with different categories in the HIP object, testing different client machines to see if something was unusual but it doesn't matter, if the HIP Profile is in use, traffic is blocked.  

  Is anyone familiar with what might cause the HIP information to match but traffic still not pass as expected?  

Thank you. 

[BPry]

What GlobalProtect agent and PAN-OS version are you running? Might help to also share how you have the security rulebase entry configured, because this should work without issue as long as your HIP profile is being matched properly on the client in question. 

[COlson · Accepted solution]

Hello,

 Turns out there's a key part of using HIP matching that should probably be mentioned first instead of buried deeper in articles; you need to have User-ID enabled on the zone.  Once that was enabled it worked fine.