GlobalProtect Mac Client ENDLESS POPUPS that TAKE FOCUS from other apps

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GlobalProtect Mac Client ENDLESS POPUPS that TAKE FOCUS from other apps

"Connection Failed

The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect."

 

This pops up on my screen every minute or two, and immediately begins capturing keyboard input, and because the app is mandated by my sysadmin and not configured by me, there's also no way to force-quit it or stop it from doing this... and it absolutely will not stop bugging me, ever, because on my work network (where VPN is unnecessary), the service is also unreachable... but it can't seem to detect that it's on said network, so it spams popups all the harder.

 

This is the worst UX I've ever seen, and it's honestly shocking that it passed any sort of QA process.

 

Tell me there's a hidden config file where I can disable this popup, at least?

2 REPLIES 2

Cyber Elite

This is actually 'working as intended' but not optimally configured. Your admin disallowed you disabling GlobalProtect, causing it to continuously reconnect

 

Ask your admin to allow this feature and the popups will disappear (and maybe some other features need tweaking too)

Tom Piens
PANgurus - Strata & Prisma Access specialist

It's hard to believe "constantly takes focus from other apps and makes it impossible to use the laptop" is a feature "working as intended".

 

And if that's the intended user experience, I would like to talk to a manager. There are legitimate reasons why a SysAdmin would want to keep that config as-is. There as NO legitimate reasons why it should make the machine dang-near unusable.

 

What the actual heck, Palo Alto?

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