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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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GP connction failed

we had an internet outage at out data center this last monday. it dropped all users off VPN. the users are trained that if they cant connect to production VPN to try the DR site VPN. only about 1/3 of the users were able to connect to the DRVPN. the rest got a message "The network connection is unreachable or the portal is unresponsive. Che...

Global Protect Blank Screen on Windows 11

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end the global protect task and re-open the application. The issue is very intermittent and does not ...

JMadeiro_0-1764962336286.png

Resolved! Global Protect Portal / Clientless VPN does not recognize SAML username after update to 10.1.14-h20

After updating our firewall from 10.1.13 to 10.1.14-h20 as per CVE-2026-0227, it's no longer possible to access the GP Portal via a web browser: the authentication via SAML continues to work but now gives back an error page. Checking the GlobalProtect log gives the error message "Username from SAML SSO response is different from the input". ...

mszczuka by • L0 Member
  • 5027 Views
  • 3 replies
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GP Login Lifetime?

Running GP clients 6.2.8-c263. The gateway was recently updated from 10.1.14 to 11.1.10h10. Users are reporting seeing a "GP session limit. your session will close in 30 minutes" message. We have session lifetime set to 16 hours. Its common for our Windows users to sleep there machines and then just continue working. In the past, the PC reauthe...

Resolved! Global Protect Connectivity Issue

I am deploying GlobalProtect and have configured the Gateway Agent Client Settings with the following Source User in the Config Selection Criteria: connect\vpnusers I am a member of this group. The group is retrieved from our internal LDAP server via User Identification → Group Mapping, with the following attributes configured: Primary Usernam...

H.Thiam by • L2 Linker
  • 11838 Views
  • 8 replies
  • 0 Likes

Global Protect - Connection Issue

I tried to connect the GlobalProtect with my syngenta mail and it stops after a while connecting to it. showing that the 'The network connection is unreachable or portal is unresponsive.Check the network connection and reconnect"But my colleagues are able to connect the Globalprotect with my syngenta mail-id.

Syncing Specific Entra ID Groups to Cloud Identity Engine

We are planning to integrate CIE with Entra ID to map and authenticate GlobalProtect users. However, after completing the configuration, we observed that all users from Entra ID were synced to the CIE side, even though a filter was configured to include only users from a specific group. Could someone please assist us in understanding why this is...

Global Protect and macOS 26 Tahoe Support

Hey Everyone! I was wondering if there was a Global Protect version, or a road map for supporting macOS 26? Will any current versions will offer support for macOS 26? Is there anyway an organization can help test the compatibility? Last year, we had a goal to make macOS 15 available on general availability (9/26) release day to our end users. Ho...

Resolved! GlobalProtect Agent constantly 'Not Responding'.

This problem has been intermittent in the past, and has escalated to make the program full-on unusable. To explain what I mean, I'm talking about this — IF and when I can even get the UI to pop up, it will quickly, almost immediately hang in an unresponsive state. Apparently no one on Google has seen this happen at all. I'm not a direct customer...

VincentWC_0-1768411552220.png

Okta Verify window behind GP login window fix

Hello All, To fix the issue where Okta Verify appears behind the GlobalProtect window during initial authentication, open the Registry Editor by pressing Win + R, typing regedit, and pressing Enter. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\Settings. Right-click in the Settings pane and select New → String...

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