One security access policy not working but other is working

Hi All,

We defined different user roles in Portal to access the application and tools from the same user and we can see one application is running fine in the browser but other tools are not being connected on port 22.

Security access-policy is not bei

GlobalProtect pre-deployment with enforcement control

We are preparing the rollout of our Prisma Access with new GP agent deployment on notebooks. Could we enable the enforcement setting during the installation rather than download from portal? All new machines will be pre-installed the agent and we can

Global Protect Android connection problem

After upgrading PA from 9.1.1 to new version  11.1.4-h1

Some android devices cant connect GP vpn.Some old android versions connect without problem.

GlobalProtect: Connection Failed. The network is unreachable or the portal is unresponsive. Check the

Global Protect not taking new AD password

Hello,

Whenever we change any AD password, GB doesn't take the new password for like 2-3 hours. Can anyone please help me. 

PA OS-  11.1.4-h1

GP - 6.3.1-376

Thanks in advanced.

macOS GP client says its connected - but it really isnt

removed

Global Protect Auth Failure after FW upgraded to 11.2.4-h1

Hello,

We upgraded our firewalls to 11.2.4-h1 to patch the critical vulnerability recently discovered.

We use Global Protect with AO VPN and enforce network connection.

A problem we are seeing this morning is when our Global Protect clients are

global protect with SAML SSO authentication failed

after upgrading to gp client 6.2.6, we are facing authentication failed issue with few users. 

user clicks to connect and then embedded browser shows error " authentication failed". log shows " Authentication failed: empty password'"

GPS logs shows t

GP continues reconnection attempts & shows "notifications" after explicit disconnect

App version: 6.2.3-270

User's steps:

1. Connect or just try to connect
2. Explicitly disconnect via burger button -> disconnect / cancel button.

Current behavior: 

1. tries to reconnect
2. shows popup for OTP
3. tray icon is blinking

Expected: GP does nothing.

What is the expected behavior in GlobalProtect pre-login with a single gateway?

I am playing around with a new GlobalProtect configuration, using a pre-login always-on configuration with a single gateway. The pre-login VPN works fine. My understanding is that when a user logins into the PC, the tunnel is supposed to rename itsel

GP fails on iOS, connects on Android, Mac and Windows...

We're migrating to a new PKI, the Issuing servers are signed by the root and all (3) certificates (Root, Issuing 1 & Issuing 2) are being pushed to the iOS devices via Workspace One. The config is more or less identical to the original PKI (the old P