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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Disconnect Internally but not remotely

We have some users who need to connect to part of our network that isn't routable which means GP cannot connect when they are plugged into it. In order for them to do their work, they need to be able to disconnect from GP. I am wondering if there is a setup where if the user is on the internal network and connected to an internal gateway, th...

Resolved! Pre-Populate Multipule Portal Addresses

I would like to know if there is a way to setup the .msi file to pre-populate the portal ip addresses for my users.I found this kb article on how to set it up (How to predefine Global Protect portal address using Microsoft ... - Knowledge Base - Palo Alto Networks), but I have multipule portals I need to add. This only has instructions for a si...

M.Maus by • L1 Bithead
  • 3642 Views
  • 2 replies
  • 0 Likes

global protect connection failed authentication failed !!!

Hi All, We are currently experiencing the following error when attempting to log into Global Protect ( screenshot attached ). Curiously this is happening after getting prompted via Duo . We are using SAML Identity provider for authentication via DUO . All was working fine until yesterday . The last relevant Global Protect logs make reference...

HThiam_0-1770847291006.png
H.Thiam by • L2 Linker
  • 2230 Views
  • 3 replies
  • 0 Likes

New cert GP cert prompt for people testing Yubikeys for windows logon

Some of our IT team is beta testing Yubikeys for Windows Active Directory login. All the appropriate GPO's and CA templates have been created and just a small number of Yubikeys are setup for some IT people. While this works on the windows lock screen and a few other things we are testing like Entra Admin, etc... (plug in, type in pin, tap i...

ksauer507 by • L3 Networker
  • 1655 Views
  • 2 replies
  • 0 Likes

Resolved! Geo blocking after GP login

My customer wants to give access based on user group and geo location.Once authenticated the source IP is from the GP-tunnel ip-pool.Can we still determine the source country once the tunnel is setup, or do we need to make that determination, after authentication and before completing the tunnel setup?

CHKlomp by • L2 Linker
  • 3092 Views
  • 2 replies
  • 0 Likes

Strange Gateway change issue on network with Prisma Access GP Client

Having some strange behavior with GP client 6.3.3-711 that runs within the prisma access product. When user is on network, or in office, gp changes gateways at times and changes the timezone of the client computer. The client doesn't have issues off network like at coffee shop or home. Not sure what's going on. I am not using any internal host d...

User ID mapping works on DC but not/intermittent on branches for Intune internal users.

Hi All,We have a PA-1410 at DC (with GlobalProtect) and PA-440/410 at branches.Microsoft Intune enrolled devices users authenticate via SAML-Azure AD, non-Intune users via LDAP on-prem AD. User-ID is learned on the DC firewall and redistributed to branches using existing redistribution profiles.Working fine for:Non-Intune internal/external netwo...

Embedded Browser agent does not work in GlobalProtect SAML Authentication

The customer is using PAN-OS 10.2.4-h2, and configuring GlobalProtect agent setting "Use the Default System Browser for SAML Authentication" to "No" does not disable the default system browser for GlobalProtect SAML authentication. The embedded browser in GlobalProtect does not work correctly and every time we try to logon though default syste...

GlobalProtect Name Normalization issue

Hello, I have set up GlobalProtect using AZURE SSO for the sign in and for group mapping I am using LDAP. However, in the GPSVC logs, I see users being returned as domain\\username2 slashes. This is causing issues with users not being able to get a client config as I am putting users in specific subnets according to their AD membership.The usern...

Resolved! Latest version of PANGP Virtual Ethernet Adapter

I am trying to troubleshoot a GlobalProtect intermittent disconnection issue. I noticed that the client is using V5.02 of GP. The PANGP Virtual Ethernet Adapter driver date is shown as 9th August 2010, and the version is 3.0.1.4. I work on the Helpdesk so the installation is done higher up the food chain. However, a date of 2010 for a driver...

shaun_p by • L0 Member
  • 42956 Views
  • 3 replies
  • 0 Likes

Inquiry regarding the maximum number of HIP Objects (vs HIP Profiles)

Hi all, I have a question regarding the system limits for GlobalProtect HIP configurations. I am trying to find out the maximum number of HIP Objects configurable per device. I am currently using a VM-300, but I am also looking for information applicable to other hardware models (PA-Series). I tried running the following command to check the sys...

gp Always disconnect

I've been using GP recently and it keeps disconnecting and reconnecting.I'm sure my network is working properly.I checked the pas log:(P1336-T19828)Debug(2485): 01/22/26 21:59:49:665 Received a tunnel packet with fragment 0x8D(P1336-T4260)Debug(1047): 01/22/26 21:59:50:828 select() timeouts, retry(P1336-T4260)Debug(1047): 01/22/26 21:59:51:840 s...

Juns_Net by • L1 Bithead
  • 5958 Views
  • 4 replies
  • 0 Likes

User Removed From LDAP Authentication Group Still Able to Connect to VPN

Hello everyone, I have a user who I removed form all VPN LDAP authentication groups about a week ago and they are still able to connect to the VPN. I was thinking it may have to do with the cookie re-auth but we have it set to expire after 24 hours. I am at a loss as to why they are still able to connect. I was hoping someone has had a simila...

cmaciel by • L0 Member
  • 3169 Views
  • 1 replies
  • 0 Likes

Globalprotect Slow/Disconnecting randomly

Hi All, I am having issues with GP disconnecting randomly or slow performance issues, the laptops that it is installed on are Dell Latitude 5450's, over the vast majority there are no discernable issues (circa 2.5k users) however for random users there are these Performance issues and disconnecting when using certain apps (teams being one) reb...

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